Managed Services
- Move & Roll-out
IT One has logistic and technical conditions to perform Move & Rollout activities on a national level, with professional of specialized know-how on different areas within the market, such as banking and insurance, among others.
Services involved:
Project management
With a highly trained team of engineers, experienced on multidisciplinary project management, we guarantee commitment with our clients, being by their side during the multiple steps of each project. The project management team has a strong tech component. However, when performing this job, their main concerns are the procedures, fulfilling deadlines, cost control and resource control. Also, there’s the need of guaranteeing the quality on the team’s performance, ability and initiative for resolution of anything that needs to be changed in order to achieve the best project conclusion.
Staging, equipment preparation and registration
Identifying, registering and preparing equipment might look simple, but in most cases it is of major importance, such as when a company is moving from one place to other or when a company is renewing the material on their computer park.
Equipment is identified and a list of correspondence for the respective users is made. Identifying equipment in a rack with all identifications, photos and list of respective wiring make all the difference to the team responsible for the service, and will also improve the client’s satisfaction level.
Packaging and shipping
Suitable packaging is essential in order to minimize any unpredictable situation that can cause any damage, loss or theft. The shipment is usually made by the company’s own fleet or any partner’s fleet, always under IT One’s responsibility.
Equipment installation and configuration
Depending on the project, the team responsible for the installation might not be the same that uninstalls the original equipment. A roll-out can have two teams or just one team, depending on the facility’s capacity or other constraints. When moving, and depending on the project’s schedule, there might be two or more teams involved – while a team removes the equipment from the original spot, another team takes care of the shipment and third one will be responsible for the installing the equipment at the final location.
User support
Every time a project implies technological change regarding the operative system or any applications, it’s important for the users to feel comfortable with changing, being backed up by competent teams, in order to make change soft and to have the smallest impact possible on their work. If necessary, IT One will a support team to help minimize the effects or, if it’s the case, a team to start up a new system.
Inventory
Given the inventory importance in companies’ estate, even from an accounting point of view, the service of identifying with the right tag and name might be included in the project and the inventory service might use adequate software for this purpose.
Reports
To finish the project, the client is given a final document that will mention the activities taken and all the relevant information to conclude the project. Partial reports may also be given, in case it’s a sub-project. By giving the final report, the project is concluded, and then begins the period of service execution.
- Maintenance Contracts
IT One provides to its clients an offer of preventive and reactive maintenance contracts, created for each specific hardware. These contracts are assured by certified technicians and engineers through partnerships with main manufacturers.
Besides hardware, these contracts may also include other features, such as:
Operating Systems: software updates, patches’ applications, user and device settings, diagnose and problem solving.
Applications (Data base, management software, etc.): software updates, patches’ applications. In this case, all applications must be identified and each application support context must be defined.
Regular hardware maintenance, in order to minimize future problems.
Remote maintenance, if by any chance the client has wider working schedule or difficult access. These can be a good option for crucial activity.
These contracts always have a Single Point of Contact (SPOC), with a technical team allocated depending on the defined response time. Clients with maintenance contracts have overriding assistance. Each maintenance contract is specific, depending on clients’ needs and requirements. The inventory service of the supported equipment and initial diagnosis are included on the contract. For contracts of increased complexity, IT One recommends monitoring meetings throughout the contract, where the contract’s compliance is verified as well as the clients’ satisfaction, crucial for both parts involved.
- Hour Packs
IT One has the solution for lessen IT technical needs for its clients. We have different hour packs of specialized engineering and consultancy with specific Service Level Agreements (SLA). Hour packs are more specialized or more generic, depending on the situation. Based on experience, IT One has created a set of pre-defined packs for several situations, easy to purchase with no need of budgeting or service setting. Existing hour packs are based on coverage 8x5xNBD (8-hour assistance per day on regular work schedule, 5 days per week and a SLA of one business day) until 24x7x4 (total assistance, all day, every day and a SLA of 4 hours), with techniques on-call, in order to guarantee the Service Level Agreement.
- IT Infrastructures Global Management
IT One provides a management service for several IT systems and respective communications, allowing the client to focus exclusively on the business.
The purpose of this service is to provide the client a global offer of IT system and consequent support as an only and integrates service, with specialized and certified technical assistance.
This offer requires a deep knowledge of the IT system and an effective partnership with the client, with a customized and previously defined context, regular analysis and evaluation. To make this possible, the management must be made by an IT One responsible technician.
